Breaking News

States Easing Statutes of Limitations Due to Covid-19 Pandemic

Steel Rose

It's called tolling, and it has no relation to the tolls charged to cross a bridge or travel on a turnpike. Tolling is a legal doctrine associated with delaying the period of time set forth in a statute of limitations. It can affect things like the service of process, court...


The Bottom Line

January/February 2020

Top 50 Receivables Professionals Announced

Receivables Advisor

A centerpiece of CollectTECH19 was the award ceremony recognizing elite professionals and companies of the accounts receivable industry. These professionals, agencies and products push the accounts receivable industry forward to new frontiers with higher standards for compliance and business. Those searching for the future direction of the industry need only...


Collection Software Roundtables

Shielding Collectors From TCPA and FDCPA Violations

Joshua Fluegel

The demands of regulators lead collection professionals to collect debt with the credo of “as little contact with the consumer as possible.” Every eliminated encounter with a consumer while the payment is still being collected is one less chance for a TCPA or FDCPA violation. For this reason many accounts...


Feature Stories

CollectTECH19 Brings Together the Brightest Minds in Technol…

Receivables Advisor

The convergence of the top collection professionals in accounts receivable with the top technology providers happens November 18-20 at CollectTECH19 in Ft. Worth, Texas. Several technological innovations will be introduced. With new rules for voice, text and email ready for 2020 collection professionals are pondering when it will be the...


Collection Agency Advisor

The Secret to Excelling in Profit AND Performance

Gordon C. Beck III

To each their own. That’s what I keep telling myself when discussing with my competitors what their strategy is to run and operate a successful collection agency. Everyone’s outlook is different, but the same. Sure, everyone wants to be a top agency, that’s what everyone is supposed to say. But...


Legal Collection Advisor

Kanye West and the CFPB

Michael L. Starzec

Americans always love a redemption story, especially where the party seeking forgiveness is a celebrity. For example, to this day, Kanye West is vilified for stepping on Taylor Swift’s moment at the 2009 MTV Video Music Awards. Notwithstanding, recently, despite having married a woman who became famous under the worst...


Collection Industry Advisor

3 Options to Offer During Tax Season

Nick Jarman

When it comes to collecting debt, tax season is without argument the most profitable season of the year. Tax season starts at the beginning of February and wraps up in early May. February generally sees the highest return and slightly tapers off each month thereafter. One issue that can ease...


Compliance Advisor

PCI Compliance, SOC, and HITRUST

Debra J. Ciskey

With the June, 2019, disclosure of a data breach at AMCA looming large in the rearview mirror, debt collectors both large and small are scrambling to verify the security of their consumer portals and their consumer information in general. With numerous vendors and auditors serving the industry in this key...