CDS software is one of the founding fathers of debt collection software. Launched in 1970 it serves both small, startup companies, as well as large, Fortune 500 ARM companies. The flagship of their debt collection software is CollectOne. CollectOne not only revolutionized the payment process as it released the first real time paytime processing engine, but also created the industry’s first real time web portal for collections. By always being on the cutting edge of technology, it is easy to see why CDS Software has had the success it has maintaining many customers for 50 years.
When looking at the features of CollectOne, it is easy to understand why this software is so advantageous to people in the collection industry. Here is a run through of just a few of CollectOne’s features.
Account Scoring
CollectOne includes a rules based point system that establishes collection probabilities to help you determine the most applicable treatment and prioritize resources to maximize dollars collected.
Performance Tracking
Assign productivity goals to your organization’s management team and collectors via CollectOne’s performance tracking tools. Top down goals can be assigned and real-time performance statistics can be assessed at both the collector and management levels to improve productivity and accountability.
Skip Tracing
Leverage best in class skip tracing tools from our industry’s leading skip tracing providers and increase productivity with real-time phone number and address searches. CollectOne also includes fully integrated credit report retrieval that provides you with the power to request credit reports and attach the credit reports to the consumer’s account.
Accounting
CollectOne provides a flexible accounting system. Accounting workflow can be fully automated based on management defined processes and client specific accounting rules can be established based on contractual requirements. CollectOne includes interfaces with industry-leading accounting software, giving your organization the power to seamlessly integrate financial data
Another reason so many agencies have trusted CDS Software for so many years is the design and layout of CollectOne software which allows for ease of use and a faster learning curve. In the words of one of their satisfied customers, “It's simple to use and simple to customize. Has the best functionality out of all the other programs I've used over the past 20 years.” Quality client service is a priority for CDS Software. On the CollectOne website is the statement: “We take great pride in the responsibility that our clients have entrusted in us and feel it is our responsibility to enrich those relationships through continued product development and professional, unmatched client service. We view our client relationships as partnerships and understand the importance that this partnership plays in the success of their business” is displayed proudly.
So the big question when it comes to any collection software is why this one over another and although the features and software is incredible for CollectOne, I believe the main reason that CDS Software has found the success it has is because of the previously mentioned client relationships. Looking at the customers they have maintained for over 20 years from across multiple industries, it displays not only the quality of their product but how they care for their clients.